Shipping is free for all products, we now ship worldwide.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the United States and the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-48 hours after the order is placed. Once dispatched, orders take about 1-3 days for order processing (sometimes up to 5 business days during peak season and heavy order volume).
• Shipping time: This refers to the time it takes for items to be shipped from our overseas and/or USA-based warehouses to the shipping destination. Independent brands are shipped by ePacket most of the time from our Asian and European warehouses, which uses a US Postal Service (USPS) product. Your shipping times will show on each product page (changes every day) so you have a better idea of when you may receive your order prior to ordering.
• For independent brands merchandise, we use ePacket where available, and the most economical shipping service available where ePacket is not available, depending on where the order is being shipped. Some of these brands will ship and be delivered within 3-10 days and USPS express shipping (when they are coming from our California warehouse). Independent brands that are housed in our Asian and European warehouse will take 12-25 days to ship and be delivered.
• For custom printed merchandise from our CC's Custom Tees print shop, it takes anywhere from 2-9 days (business days) for customization and/or printing of designs and then 1-6 days for shipping from our Detroit, MI print shop and 5-7 days (business days) from our Georgia print shop.
• For our custom leather jackets, it takes 5-7 days for custom sizing and tailoring for the perfect fit, once we confirm your measurements. Once tailoring is completed, it takes 5-6 days (by DHL) for shipping and delivery.
• Multiple items in an order are often shipped separately and may come at different times and/or days. Please be patient with your order. If you have a tracking number, your order is on its way to you.
Please note: we do not refund orders that have a longer than expected delivery. Delivery is out of our hands and is the responsibility of the courier. When there is a delivery issue, the customer must take it up with the relevant courier and, in some cases, file a claim with that courier.