Shipping & Delivery
Free Shipping for all orders over $59.
Order Processing Time
Once we receive your order, it begins processing. When an order is processing, we are unable to cancel it. However, if you are not happy with your purchase, you can return your order for a refund. Please see our refund and returns policy.
Processing time includes order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for dispatch within 24-48 hours after the order is placed. Once the warehouse receives the order, orders take about 3-5 days for order processing (sometimes up to 10 business days if it is made when ordered or customized, especially during peak seasons and heavy order volume).
Shipping time refers to the time it takes for items to be shipped from our warehouses or manufacturer (for made to order or customized items) to the shipping destination.
Most of the time, shipping will take an average of 8-15 days. This could take longer from time to time.
Multiple Items in Order
Multiple items in an order may ship separately and may come at different times and/or days. Please be patient with your order. If you have a tracking number, your order is on its way to you.
Peak Seasons and Holidays
During peak shipping times for holidays such as Christmas, Valentine's Day, Mother's Day, Chinese Spring Festival (no orders processed during the last 10 days of January, each year), etc., shipping times can be expected to take longer than the averages mentioned above.
Please note: we do not refund orders that have a longer than expected delivery. Delivery is out of our hands and is the responsibility of the courier. When there is a delivery issue, the customer must take it up with the relevant courier and, in some cases, file a claim with that courier, unless you purchase Guide Shipping and Delivery Insurance with your order.
Guide Delivery Insurance
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email.