Free Shipping for all orders over $59.
Order Processing Time
Once we receive your order, it begins processing. When an order is processing, we are unable to cancel it. However, if you are not happy with your purchase, you can return your order for a refund. Please see our refund and returns policy.
Processing time includes order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for dispatch within 24-48 hours after the order is placed. Once the warehouse receives the order, orders take about 3-5 days for order processing (sometimes up to 10 business days if it is made when ordered or customized, especially during peak seasons and heavy order volume).
Shipping time refers to the time it takes for items to be shipped from our warehouses or manufacturer (for made to order or customized items) to the shipping destination.
Most of the time, shipping will take an average of 8-15 days. This could take longer from time to time.
Multiple Items in Order
Multiple items in an order may ship separately and may come at different times and/or days. Please be patient with your order. If you have a tracking number, your order is on its way to you.
Peak Seasons and Holidays
During peak shipping times for holidays such as Christmas, Valentine's Day, Mother's Day, Chinese Spring Festival (no orders processed during the last 10 days of January, each year), etc., shipping times can be expected to take longer than the averages mentioned above.
Please note: we do not refund orders that have a longer than expected delivery. Delivery is out of our hands and is the responsibility of the courier. When there is a delivery issue, the customer must take it up with the relevant courier and, in some cases, file a claim with that courier, unless you purchase Guide Shipping and Delivery Insurance with your order.
Guide Delivery Insurance
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email.
Refund & Return Policy
If 30 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your order is processing, there are no cancellations, but you can return your order for a refund, following our policy here.
Sale items, see following
Personalized, Discounted and Sale items, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale if it has been discounted from its original price. You can learn more about Seel Return Assurance here
To complete your return, we require a receipt or proof of purchase. Print your order confirmation and include inside your return package.
Please do not send your purchase back to the manufacturer. The manufacturer or warehouse cannot process returns or refunds. Your order will not be eligible for a refund if you send it back to the warehouse or manufacturer.
To return your order, you should mail it to our Headquarters:
Candy Couture Boutique
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. Shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@CandyCoutureBoutique.com.
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale. You can learn more about Seel Return Assurance here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@CandyCoutureBoutique.com and send your item to:
Candy Couture Boutique
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once an item ships, we pay the courier and the package is in the courier's hands and then becomes the courier's responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns for Other Companies
Any returns we receive for other companies such as couturecandy.com, Candy Couture in any other state besides Utah and any other similarly named businesses, online or offline, we are not responsible for the items returned and hold no liability for such items nor returns.
We are also not responsible for returning such items to the customer or to the intended company. It is the customers full responsibility to return the item to the correct company that they ordered from, including receiving an RMA number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery Date Estimations
Delivery dates shown on product pages, in your cart and checkout pages are only estimations. We do not provide refunds for deliveries that take longer than expected.