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Shipping is free for all orders over $59, we now ship worldwide.
Once your order is processing, there are no cancellations. However, if you are not happy with your purchase, you can return your order for a refund. Please see our refund and returns policy.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the United States and the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-48 hours after the order is placed. Once dispatched, orders take about 3-7 days for order processing (sometimes up to 10 business days during peak season and heavy order volume).
• Shipping time: This refers to the time it takes for items to be shipped from our overseas and/or USA-based warehouses to the shipping destination. Independent brands are shipped by 4PX Express most of the time from our Asian and European warehouses, which uses the US Postal Service (USPS) product as a final mile delivery route. Your shipping times will show on each product page (changes every day) so you have a better idea of when you may receive your order prior to ordering.
• For independent brands merchandise, we use 4PX Express where available, and the most economical shipping service available where 4PX Express is not available, depending on where the order is being shipped. Some of these brands will ship and be delivered within 3-10 days and USPS express shipping (when they are coming from our California warehouse).
• Most of the time, our merchandise that is housed in our Asian and European warehouse will take an average of 15-35 days to ship and be delivered. This could take longer from time to time.
• Multiple items in an order are often shipped separately and may come at different times and/or days. Please be patient with your order. If you have a tracking number, your order is on its way to you.
• During peak shipping times for holidays such as Christmas, Valentine's Day, Mother's Day, Chinese Spring Festival (no orders processed during the last 10 days of January, each year), etc., shipping times can be expected to take longer than the averages mentioned above.
Please note: we do not refund orders that have a longer than expected delivery. Delivery is out of our hands and is the responsibility of the courier. When there is a delivery issue, the customer must take it up with the relevant courier and, in some cases, file a claim with that courier, unless you purchase Guide Shipping and Delivery Insurance with your order.
• Guide Delivery Insurance
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email.
October 17, 2021 COVID-19 response for customers on potential shipping delays:
If you have a tracking number, this means your order has been shipped, picked up by USPS from our warehouse. However, it will not update online until USPS moves the package to the next USPS hub which can take 30-40 business days, or longer in some cases.
USPS is experiencing delays with fewer delivery drivers, fewer freight flights and package delivery volume matching that of the Christmas holiday season. Here is a link to their update on the USPS.com website from the COVID-19 pandemic:
USPS is also delayed, in some cases, in updating their online systems. They ask for all of us to be patient while they work to get packages delivered. We are seeing packages suddenly delivered while their tracking has never updated in their online tracking system.
The COVID-19 shipping delays and logistics supply chain disruptions are all across America.
Our expected delivery time frames are posted above and detail 15-35 business days on average once your order has shipped. Please note, these estimates are provided by USPS and are estimates only, not promised delivery dates. If it gets to be longer than 7-8 weeks since shipment, let us know and we will reach out to USPS and see if your order has been lost by them. This only happens about 0.5% of the time, USPS claims.
For anyone who questions where your order is or why your tracking hasn't updated online at USPS.com, thank you for your patience as your order is on its way to you, it is just delayed by USPS.
Refund & Return Policy
If 30 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your order is processing, there are no cancellations, but you can return your order for a refund, following our policy here.
Sale items, see following
Personalized, Discounted and Sale items, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale if it has been discounted from its original price. You can learn more about Seel Return Assurance here
To complete your return, we require a receipt or proof of purchase. Print your order confirmation and include inside your return package.
Please do not send your purchase back to the manufacturer. The manufacturer or warehouse cannot process returns or refunds. Your order will not be eligible for a refund if you send it back to the warehouse or manufacturer.
To return your order, you should mail it to our Headquarters:
Candy Couture Boutique
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. Shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@CandyCoutureBoutique.com.
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale. You can learn more about Seel Return Assurance here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@CandyCoutureBoutique.com and send your item to:
Candy Couture Boutique
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once an item ships, we pay the courier and the package is in the courier's hands and then becomes the courier's responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns for Other Companies
Any returns we receive for other companies such as couturecandy.com, Candy Couture in any other state besides Utah and any other similarly named businesses, online or offline, we are not responsible for the items returned and hold no liability for such items nor returns.
We are also not responsible for returning such items to the customer or to the intended company. It is the customers full responsibility to return the item to the correct company that they ordered from, including receiving an RMA number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery Date Estimations
Delivery dates shown on product pages, in your cart and checkout pages are only estimations. We do not provide refunds for deliveries that take longer than expected.