Refund & Return Policy
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Returns
If 30 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your order is processing, there are no cancellations, but you can return your order for a refund, following our policy here.
Non-returnable items:
Gift cards
Sale items, see following
Personalized, Discounted and Sale items, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale if it has been discounted from its original price. You can learn more about Seel Return Assurance here
Return Instructions
To complete your return, we require a receipt or proof of purchase. Print your order confirmation and include inside your return package.
Please do not send your purchase back to the manufacturer. The manufacturer or warehouse cannot process returns or refunds. Your order will not be eligible for a refund if you send it back to the warehouse or manufacturer.
Shipping
To return your order, you should mail it to our Headquarters:
Candy Couture Boutique
Returns
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. Shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@CandyCoutureBoutique.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is a final sale. You can learn more about Seel Return Assurance here.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@CandyCoutureBoutique.com and send your item to:
Candy Couture Boutique
Exchanges
5138 South 2350 West
Roy Utah 84067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once an item ships, we pay the courier and the package is in the courier's hands and then becomes the courier's responsibility.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns for Other Companies
Any returns we receive for other companies such as couturecandy.com, Candy Couture in any other state besides Utah and any other similarly named businesses, online or offline, we are not responsible for the items returned and hold no liability for such items nor returns.
We are also not responsible for returning such items to the customer or to the intended company. It is the customers full responsibility to return the item to the correct company that they ordered from, including receiving an RMA number.
Recommendations
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery Date Estimations
Delivery dates shown on product pages, in your cart and checkout pages are only estimations. We do not provide refunds for deliveries that take longer than expected.
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